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Move from BT to Plusnet - no internet
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Move from BT to Plusnet - no internet
28-01-2016 9:13 AM
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I am moving from BT Infinity to PlusNet
Last night my phone and internet was turned off and my phone was swapped over...
I currently have no internet...
My text from a few weeks back said will be done before midnight 29th Jan..
Does this mean I will be without internet until then?
How will I know when its done?
Thanks
Last night my phone and internet was turned off and my phone was swapped over...
I currently have no internet...
My text from a few weeks back said will be done before midnight 29th Jan..
Does this mean I will be without internet until then?
How will I know when its done?
Thanks
Message 1 of 5
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Re: Move from BT to Plusnet - no internet
28-01-2016 10:05 AM
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reboot your router/ modem/ hub
or call 0800 432 0200 fro tech support
or call 0800 432 0200 fro tech support
Message 2 of 5
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Re: Move from BT to Plusnet - no internet
28-01-2016 10:32 AM
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I haven't done that yet as I am at work but this morning internet was down....
I thought I would get a message to say internet is up...
"Up to 29th midnight" - if I haven't received a message does that mean I could be without internet for up to 2days?
I thought I would get a message to say internet is up...
"Up to 29th midnight" - if I haven't received a message does that mean I could be without internet for up to 2days?
Message 3 of 5
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Re: Move from BT to Plusnet - no internet
28-01-2016 12:54 PM
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Message 4 of 5
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Re: Move from BT to Plusnet - no internet
28-01-2016 3:15 PM
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Thanks
I can confirm its connected now
Great service...
I can confirm its connected now
Great service...
Message 5 of 5
(503 Views)
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- Re: Move from BT to Plusnet - no internet