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More packet loss

HurgleFurgle
Newbie
Posts: 3
Registered: ‎14-11-2016

More packet loss

I suppose I should start by saying that I have read the other topics in the forum, seems the only way this is gonna get sorted is by making a post myself.

I've been having continual packet loss for the past 2 weeks and whilst that hasn't affected my downloads it has affected my streaming and gaming, I'd like for someone to take a look at what the issue is.

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: More packet loss

Can you provide information regarding this?

Do you have any pathpings or a ping monitor set up?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
HurgleFurgle
Newbie
Posts: 3
Registered: ‎14-11-2016

Re: More packet loss

I have conducted a ping test from my computer to my router and there is no problem there, no packet loss on my end but when I connect to any of my games where packet loss makes a significant difference it spikes into the hundreds. 

I've tried to use a pathping but the ping times out after my router and I can't complete the trace.

HurgleFurgle
Newbie
Posts: 3
Registered: ‎14-11-2016

Re: More packet loss

Where is the damn support on this forum, if it's a problem on your end then make a post about it, don't just string along users and hope they'll ignore it

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: More packet loss

Sorry ,,,, but its the weekend ,,, minimal staff around you might get a reply ,, or wait till Monday Sad

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Community Gaffer
Community Gaffer
Posts: 13,548
Thanks: 1,242
Fixes: 100
Registered: ‎04-04-2007

Re: More packet loss

Bit of an update here, however it's worth pointing out that pinging Google (or any Plusnet servers for that matter) isn't recommended as both destinations rate limit ICMP or have intrusion mechanisms in place that can lead to misleading results.

A good destination to ping would be pingbox1.thinkbroadband.com and a quick way to get a snapshot view is to run an extended ping from the command line like this (best to do it wired to rule out any wifi connectivity issues):

ping -t pingbox1.thinkbroadband.com


Leave it running for five or ten minutes or so and then hold CTRL and C to abort it. It should give you a nice summary like this:

Ping statistics for 80.249.99.164:
    Packets: Sent = 194, Received = 194, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 37ms, Maximum = 213ms, Average = 48ms


Another way to get a clearer picture is to set up a Think Broadband latency monitor here if you can. You'll need a router that can be configured to respond to ICMP/pings though (Neither the Hub One or Hub Zero can unfortunately - well, not without fiddling).

Bob Pullen
Plusnet Product Team
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