A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

[#1]

it has been better, but it's clearly still faulty, sadly

[#2]

@ Kelly I just don't understand it, it's clearly been much better lately but yet it's still just dropping out for no apparent reason

[#3]

I can't see the data behind this, but @Gandalf will be able to.  Some drops outs are expected as the line starts to "tune" to it's best performance.  Because you've had a very problematic line in the past, you'd never reached your stable stats.  Once stable, the drops should become rare.

Gandalf (or one of this team) should be able to have a deeper look and work out what's happening.

[#4]

Thanks. It's definitely much better, but it's been so unbelievably bad for so long that I'm still expecting drop outs at any time, every time there's a slight delay I go an check the router to see if it's reset again etc. Thanks for getting back to me Kelly.

[#5]

 just dropped out AGAIN...

[#6]

Sorry to hear the problems are back.

It may be worth keeping an eye on it and if the drops continue I'd raise a fault to us at http://faults.plus.net letting us know over here once you've done so and we'll pass this back to BT for further investigation.

[#7]

@Gandalf, can you please provide another drop out chart and an update regarding the information that Kelly referred to about the line 'tuning' performance? Many thanks

[#8]

Here's a 30 day view of your connection:

Regarding what Kelly was talking about we'll need to check the DLM data of the line which is a type of system the majority of us don't have access to for fibre. I've emailed one of my colleagues @HarryB to check for you this weekend and post back here if possible.

[#9]

Hi @ Gandalf, can you provide another drop -out chart please? also, any update on the continuing drop outs? Thanks

[#10]

Sure thing, here you go:

Are you noticing the light on the front of the router change colour in the past 4 days?

[#11]

@ Gandalf many thanks

[#12]

No problems at all.