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Months of random dropouts with no apparent cause?

Community Gaffer
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

I pushed a router firmware update to your Hub One. This appears to address a particular observation where some devices on Huawei manufactured FTTC DSLAMs seem to perform below their ECI counterparts, particularly where the target downstream SNR of a line drops below 6dB. The actual cause is not fully understood and still under investigation, however altering some of the DSL layer logic in the router seems to be helping. We've been looking into this over recent weeks, rather than months.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

@bobpullen

Thanks, that's helpful
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

@bobpullen Hi Bob, coudl you please supply another drop out chart? Many thanks
Community Gaffer
Community Gaffer
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

image15320249964620

 

Kelly Dorset
Broadband Service Manager
Community Gaffer
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

That does look better!

Kelly Dorset
Broadband Service Manager
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

Thanks Kelly. Yes, it is better, but still randomly dropping out for no apparent reason.
Community Gaffer
Community Gaffer
Posts: 5,463
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

Those might be profile changes. I  can't check myself, but someone tomorrow should be able to see.

Kelly Dorset
Broadband Service Manager
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

Ok, not sure what a profile change is? thanks
Plusnet Help Team
Plusnet Help Team
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

A profile change would likely be referring to DLM doing its thing.

I've checked your connection and things seem stable for the past 3 days?

Have you noticed drops that we're not seeing?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

Hi Gandalf, no, but that's why I asked for a chart, the drop outs have previously happened at all hours so I wouldn't necessarily know about them. We'll have to keep watching for now. Thanks
Plusnet Help Team
Plusnet Help Team
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

No worries. Keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

Hi Gandalf, could you please supply another drop-out chart for reference? Many thanks
Community Gaffer
Community Gaffer
Posts: 5,463
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Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

image15324541592782

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,463
Thanks: 817
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Registered: ‎04-04-2007

Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

Do you feel like the line has become much more stable?

Kelly Dorset
Broadband Service Manager
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Registered: ‎12-01-2017

Re: A warning to all users, 'do you proud?' - No, lie, cheat and rip you off.

just had another drop out