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Monthly usage

biggles001
Rising Star
Posts: 60
Thanks: 11
Fixes: 1
Registered: 25-10-2015

Monthly usage

Since last Thursday,my broadband usage has indicated zero,anyone got an idea why this should be? I like to check it,just in case my router has been hacked,which doesn't appear to be the case.Trying for an explanation here,rather than have to wait on line.

 

5 REPLIES
acr
Rising Star
Posts: 222
Thanks: 13
Fixes: 1
Registered: 06-04-2007

Re: Monthly usage

I have exactly the same problem with zero usage since 24 Nov. It seems to happen quite regularly and I have given up doing anything about it. It always seems to correct itself at some point.

MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: 05-10-2016

Re: Monthly usage

Hi Biggles,

@bobpullen can hopefully shed some light on it.

Are you on a capped or uncapped product? 

Thx MS

biggles001
Rising Star
Posts: 60
Thanks: 11
Fixes: 1
Registered: 25-10-2015

Re: Monthly usage

Uncapped,but can't understand why this has happened after being one year into a two year contract!

MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: 05-10-2016

Re: Monthly usage

I wouldn't worry too much, over the past couple of years it's stopped working a couple of time and then comes back later!
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: Monthly usage

@biggles001, it's due to this.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵