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Modem/router reboot

mikesom
Dabbler
Posts: 14
Registered: 03-05-2016

Modem/router reboot

I have had to rebot my Plusnet Modem/router several times in the last few day as my download speed is sometimes 2mbs. A reboot resolves the issue but I would like to know why it is happening. It is a nuisance as my overnight downloads have been known to fail.

12 REPLIES
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Modem/router reboot

Quite possibly gateway issues. Rather than rebooting and triggering DLM which will reduce speed. Login click disconnect wait 30 seconds and then connect again.

Gateways can be bad at times.
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mikesom
Dabbler
Posts: 14
Registered: 03-05-2016

Re: Modem/router reboot

It is very inconvenient and a recent problem (last 3 days) I never had this problem with Talk Talk.  The unprdictability is annoying and makes planned downloads a nightmare. There does not seem to be provision in the Plusnet modem for planned reboot or much else in the way of control.  My Netgear had lots of controls and I am considering using my own modem.

SpendLessTime
Aspiring Hero
Posts: 2,598
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Modem/router reboot

Hi Mike

 

You may want to keep track of which gateway you are on and can do so at http://users.plus.net/@gateway_custom?debug-ip=yes

 

This may help you find a good gateway and then know what to look for in the future.

 

Also when changing gateways (that is changing your link to Plusnet), it is best not to reboot the Plusnet Hub One but to log onto the router, click "Disconnect", wait a minute and then press "Connect". Even if you wish to reboot the router, I would still first do the disconnect and wait a minute just to ensure that your connection to Plusnet is terminated cleanly.

 

 

mikesom
Dabbler
Posts: 14
Registered: 03-05-2016

Re: Modem/router reboot

Thanks for the link.  Whilst it will inform me of my gateway I cannot manualy change the gateway address or am I missing something? If the only way to change the gataway is to disconnect then it does not resolve the problem of random dramatic drops in speed. That would seem to be a fault in the system outside of my control but within Plusnet's

etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Modem/router reboot

If changing gateway don't improve the speeds then it could also be congestion. Are you seeing speed improve out of peak hours?
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mikesom
Dabbler
Posts: 14
Registered: 03-05-2016

Re: Modem/router reboot

Congestion does not magicaly dissapear as it does when I reboot the modem. I do note that using the link kindly provided that one of the gateways has a slow ping time (ten times as long as the other). However I do not see that as a reason for less than 2mbs.  My normal speed is in excess of 50mbs.

SpendLessTime
Aspiring Hero
Posts: 2,598
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Modem/router reboot

The gateway is only assigned when the router connects and can only be changed by a disconnect /connect or reboot.

 

I feel the best way forward for you is to

 

  1. Check the phone line for a fault using this guide http://www.plus.net/help/phone/phone-line-troubleshooting/
  2. If no phone fault then log a broadband fault at https://portal.plus.net/apps/kbdfaults
BrightonRock
Pro
Posts: 280
Thanks: 82
Fixes: 6
Registered: 09-04-2016

Re: Modem/router reboot

You asked how to change gateway. Use your browser to go into the router interface (http://192.168.1.254), disconnect, leave it 30 seconds, and reconnect. Don't reboot the router or modem.

mikesom
Dabbler
Posts: 14
Registered: 03-05-2016

Re: Modem/router reboot

I did not ask how to change the gateway. I complained of the low speeds and unpredictability. I also complained of the lack of manual control.  I have rebooted the modem 5 times in the last 48hrs. The links provided however will give me the options to at least make an attempt to resolve the issue. My gratitude to those who have posted those links.

mikesom
Dabbler
Posts: 14
Registered: 03-05-2016

Re: Modem/router reboot

As a post script to my postings I now find my download speed has increased to mid 60mbs.  Thinking  optimistically there may have been maintenance work going on. There was not any going on at my local exchange as I pass that twice a day (on the dog walking route).  I am keeping my finger crossed!

Community Gaffer
Community Gaffer
Posts: 17,665
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Fixes: 162
Registered: 05-04-2007

Re: Modem/router reboot

If you haven't done so yet I'd advise reporting a fault so we can test the line: https://faults.plus.net

It'd be worth running a BT Speedtest when the speeds are slow too, this records the result against your line (ensure you do the 'further diagnostics' test after the first completes).

 

http://speedtest.btwholesale.com/

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 Chris Parr
 Plusnet Staff
mikesom
Dabbler
Posts: 14
Registered: 03-05-2016

Re: Modem/router reboot

I have not had a recurrence of the problem. It seemed that it happened within a 24hr + period and has not happened again since my last posting.  My download speed has peaked at 67mbs although it is presently at around 64mbs.  Previously it was in the mid 50's so that was what made me mention maintenance work. 

Thanks to you all though for your input which has broadened my knowledge considerably.