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Modem restarts then cannot connect

thedarkmaster
Dabbler
Posts: 23
Registered: 04-01-2016

Modem restarts then cannot connect

Hi guys. For a few weeks now my modem keeps restarting and then sometimes cannot connect to the internet. I go into my hub to connect and it wont let me. Ive had this problem since ive changed my package.

I keep getting the orange light with the orange broadband light.

Any adivce on how to fix this

Many thanks
3 REPLIES
thedarkmaster
Dabbler
Posts: 23
Registered: 04-01-2016

Re: Modem restarts then cannot connect

Its just happened again. And this is the 3rd today i have to restart my hub.

Plusnet Help Team
Plusnet Help Team
Posts: 12,856
Thanks: 112
Fixes: 36
Registered: 27-04-2007

Re: Modem restarts then cannot connect

Hi there,

It looks like there's a fault with your connection.

 

I've run some diagnostic checks but can't see any obvious causes. I'd get this reported over at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thedarkmaster
Dabbler
Posts: 23
Registered: 04-01-2016

Re: Modem restarts then cannot connect

Ok, Thank you.

 

Have just done a ticket Smiley