cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile will not connect to Wi-Fi and PlusNet site will not load

FIXED
joehill2019
Newbie
Posts: 2
Fixes: 1
Registered: 2 weeks ago

Mobile will not connect to Wi-Fi and PlusNet site will not load

I am having an issue where my mobile will not connect to the PlusNet Wi-Fi, it tells me to sign in and I get this error message ERR_CONNECTION_REFUSED also when I go to the PlusNet website to contact support using my PC the page will not load however the internet is working fine as all other sites load correctly, this problem only started since yesterday when I connected my new mobile to the Wi-Fi. Any solutions? 

3 REPLIES 3
LifeonMars
Pro
Posts: 382
Thanks: 129
Fixes: 11
Registered: ‎07-04-2016

Re: Mobile will not connect to Wi-Fi and PlusNet site will not load

I would re boot the router for starters,

then delete cookies and  browsing data  from your web browser

also re boot your phone.

jab1
Seasoned Hero
Posts: 6,575
Thanks: 2,203
Fixes: 71
Registered: ‎24-02-2012

Re: Mobile will not connect to Wi-Fi and PlusNet site will not load

@joehill2019 welcome to the forums. I don't know what mobile you have or where you get that message - if you are talking about your phone, go to settings>wi-fi>your PN connection, click on it, then enter the Password(key) exactly as on your plastic card/sticker on the back/bottom of the router, then OK - it should connect.

Which page are you trying to access to contact Plusnet?

@LifeonMars beat me to it, and that is a good suggestion, too.

John
joehill2019
Newbie
Posts: 2
Fixes: 1
Registered: 2 weeks ago

Re: Mobile will not connect to Wi-Fi and PlusNet site will not load

Fix

Thanks for your response's I just phoned PlusNet which I should of done in the first place lol and they have fixed the problem and everything is working fine , thanks for your help