cancel
Showing results for 
Search instead for 
Did you mean: 

Missing router from BT openreach

nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

Missing router from BT openreach

Ok fibre all fitted yesterday as promised  Smiley only one problem when BT turned up they only came to fit the new master socket "no modem" they said they didn't have a modem for me!!!. it was lucky that I could get my hands on a modem from a friend !(who had a spare) my question is what would of happened if I could not get a modem, is it possible to set the new router up on fibre without a modem? or would I of been without a service?
ps I do have to return said modem to friend so how do I get the one I should of hadHuhHuh
21 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: ‎24-10-2013

Re: Missing router from BT openreach

you would have been without service, as the plusnet router is just a router, it has no modem.
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: Missing router from BT openreach

Good afternoon,
We would have to get one sent out to you.
I will get one sent out to you as soon as possible.
Keep an eye out on your account and I will let you know when I have managed to get my hands on one for you!
Thanks
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Missing router from BT openreach

This is not the first example on these forums of the OR engineer not bringing a modem with him. How can this happen? What is going on?  Undecided Undecided
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

Re: Missing router from BT openreach

thanks Joshua i will keep and eye out for it. BT was not very complimentary to the plusnet support team but i have found it very very good when i have needed help (example is this very post)
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: Missing router from BT openreach

When you say BT do you mean the OR engineer who forgot the Modem was not complementary about the PN team? Time for retraining I think
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: Missing router from BT openreach

Hey,
@nonamesleft
I have managed to get my hands on one for you, I will be sending it out with the post tonight.
You should receive it between 3 and 5 working days Smiley
I have also left a note on your account.
Thanks 
nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

Re: Missing router from BT openreach

yes the OR man not BT
nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

Re: Missing router from BT openreach

Still waiting for my openreach modem  Sad
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Missing router from BT openreach

Really sorry about this, I'll get a new one sent asap and follow up the other one when Josh is back in the office.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Missing router from BT openreach

I've just put that in the post now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: Missing router from BT openreach

Hi Chris,
Not a major issue or priority by any stretch of imagination but thought I should mention that we didn't get left an OR modem either. Engineer turned up, saw that we had a HomeHub5 at the time and didn't leave a modem.
Would be good to have one spare for testing/diagnostics if possible, especially if the hardware's included in the cost of the install you guys pay to BTw!
Cheers, Tim
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Missing router from BT openreach

I'll get one in the post to you too!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: Missing router from BT openreach

Cheers Chris - no rush whatsoever Smiley
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Missing router from BT openreach

@TimStephenson Your's will be sent out today as I just missed yesterday's post Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff