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Missed fault appointment, and unusable speeds for a few months

standards
Newbie
Posts: 3
Registered: 18-11-2017

Missed fault appointment, and unusable speeds for a few months

Hi there

 

Please can we have an update regarding our missed appointment for a line fault this week? We have barely usable telephone line and broadband speeds are 0.1 down and up!! 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,889
Thanks: 2,796
Fixes: 441
Registered: 21-04-2017

Re: Missed fault appointment, and unusable speeds for a few months

Apologies for the delayed response.

It looks like initially we just reported the fault through to Openreach to investigate externally, but I can see since then we've made an appointment with you for this morning.

 

How'd it go?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
standards
Newbie
Posts: 3
Registered: 18-11-2017

Re: Missed fault appointment, and unusable speeds for a few months

Hi

Just trying to call again on the phone. But the engineer checked everything internally and was all fine, the only thing he replaced was faceplate. That's made no difference.

He said he wasn't a broadband engineer and that maybe a bit of rust coming in on the line was causing it, at the time there was no noise on the line.

Other than that, broadband speeds are appalling still. Less than a half a meg down and up. Testing from laptop directly to the router via ethernet cable and no wireless in use.

 

Help!

 

Richard

 

Plusnet Help Team
Plusnet Help Team
Posts: 8,889
Thanks: 2,796
Fixes: 441
Registered: 21-04-2017

Re: Missed fault appointment, and unusable speeds for a few months

It looks like the agent you were speaking with had reset your line.

When your connection comes back up, can you let us know if your speed is any better?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
standards
Newbie
Posts: 3
Registered: 18-11-2017

Re: Missed fault appointment, and unusable speeds for a few months

It's better got 7.0 down and 0.6 up. Thank you. Just for my info, what does resetting the line entail?