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Misleading Advertisement up top 19.5Mbps on 40/20

goldenfibre
Pro
Posts: 2,849
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Registered: ‎01-06-2010

Misleading Advertisement up top 19.5Mbps on 40/20

I have complaint to ASA (Advertising Standards Authority Ltd) that Cable.co.uk has the incorrect of Plusnet mis-sold up to 40/20 product on the www.cable.co.uk because my friend thought it was 40/20 to placed an order for his Fibre in his home. But, I told him NO, Plusnet are no longer sold 40/20. Only 40/2.
5 REPLIES
Community Veteran
Posts: 6,319
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Registered: ‎08-01-2008

Re: Misleading Advertisement up top 19.5Mbps on 40/20

Didn't you contact cable.co.uk to tell them they were listing out of date information?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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thegame2k0
Grafter
Posts: 88
Registered: ‎26-05-2015

Re: Misleading Advertisement up top 19.5Mbps on 40/20

That is cable.co.uk who is misleading not plusnet, plusnet clearly show upto 1.9mb upload on their website https://www.plus.net/home-broadband/fibre/
Moderator
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Re: Misleading Advertisement up top 19.5Mbps on 40/20

you should withdraw your ASA complaint and contact cable.co.uk, not sure how competent they can be at price comparison if they can't keep on top of product changes..

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goldenfibre
Pro
Posts: 2,849
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Registered: ‎01-06-2010

Re: Misleading Advertisement up top 19.5Mbps on 40/20

I have now withdraw ASA complaint as cable.co.uk didn't aware of plusnet has changed upload speed to 2 not 19. They going to updated it on their site today.
Community Veteran
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Registered: ‎21-01-2013

Re: Misleading Advertisement up top 19.5Mbps on 40/20

They also have a problem giving a accurate "estimated download speed".
I would have let your complaint stand.
I've entered my postcode and got a wildly inaccurate estimated download speed of 38Mb.
BT's availability checker says a maximum of 25Mbps (clean) 20.1Mbps (impacted).
My actual download sync speed is 24Mbps.