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Minimum guaranteed access line speed

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monk8
Hooked
Posts: 7
Thanks: 3
Registered: 09-09-2016

Minimum guaranteed access line speed

Hello,

Just upgraded to Fibre Extra and on the chat I was told my minimum guaranteed access line speed would be 74Mbps.

See Question #172536790.

 

According to the estimated line speeds etc. I should be getting Estimated line speed 80Mb

My Current line speed is only 60.4 Mb. The main reason I went ahead with the upgrade was because of the minimum guaranteed access line speed of 74Mbps.

 

Is it something my end or is it a plusnet issue?

 

Cheers,

Sam

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Minimum guaranteed access line speed

Sorry to hear your speeds are lower than expected.

Our tests aren't showing any cause for this so I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team