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Min SPEED = LIE

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Newbie
Posts: 5
Registered: ‎27-03-2020

Min SPEED = LIE

Fault refernce plusnet: Dated 21/3/2020 200204666

Paid on 24th Febuary for Connection £49.99 and first month £22.99

Went live on the 11th April. Accepted a months credit for failings, including 6 days late activation.

Have not had any faster than 15mbs since activation. Waited the "settling" 10 days, from the 11th to 21st and raised issue.

Accepted that there was a speed fault.

Was told 3-5 working days for a phone call, basically told to wait by the phone. 

BY FRIDAY 27th Phone lines off No one contacted me

what kind of scam company are you running?

7 REPLIES 7
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Hero
Posts: 4,718
Thanks: 2,036
Fixes: 134
Registered: ‎30-06-2016

Re: Min SPEED = LIE

You might of noticed that there’s a national crises at the moment that’s affecting the availability of people. Using emotive language such as lie and scam do not help.

Rejoice that you have 15Mbps. My guess would be that repairs are being concentrated on those with no service and want to work from home.

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Community Veteran
Posts: 2,084
Thanks: 445
Fixes: 48
Registered: ‎13-08-2015

Re: Min SPEED = LIE

I know the clocks are going forward this weekend, but had not realised I had missed a month - is it really April already?

On a more serious note - how are you testing the speeds? What are the results when you put your phone number in the DSL Checker?  What are the sync and attainable speeds from the router Help Desk tab? Is the line quiet when you dial 17070 option 2 from a corded phone?

You will get a lot more support if you provided these basics - more help can be found in the Help and Support tab above.

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Newbie
Posts: 5
Registered: ‎27-03-2020

Re: Min SPEED = LIE

When I agreed a contract I was promised a minimum of 30.9 mbs, Since joining I have not received this or even close to it. I didn't know broadband lines got sick 

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Newbie
Posts: 5
Registered: ‎27-03-2020

Re: Min SPEED = LIE

I don't need help because I'm not the one under obligation to fix it. They run their own line tests and see speeds well below what was promised. I thought this was a professional forum for plusnet support staff.

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Hero
Posts: 4,718
Thanks: 2,036
Fixes: 134
Registered: ‎30-06-2016

Re: Min SPEED = LIE

@drshanker 

No, this is a public forum visited by Plusnet staff when they can. There are also fellow customers who give advice to those who are willing to try to help themself.

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Hero
Posts: 4,281
Thanks: 1,005
Fixes: 22
Registered: ‎30-07-2008

Re: Min SPEED = LIE


@drshanker wrote:

I don't need help because I'm not the one under obligation to fix it.


OK, we get the message.  😐

Never hit a man with glasses.
Always use something larger and heavier.
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Newbie
Posts: 5
Registered: ‎27-03-2020

Re: Min SPEED = LIE

STILL NO CONTACT. ALL CALL CENTRES DEAD. 

 

Seems a bit like a pay your money and shut up kind of service because I know if I didn't pay it would be cut off. Yet here I am paying for their scam with no way to even talk to someone about it..

 

And yes I've just been at work all day. This is the service I receive