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@ MatthewWheeler - New connection help needed

St3
Aspiring Champion
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Registered: 13-07-2012

@ MatthewWheeler - New connection help needed

Ive sent you a pm regarding my wifes, step dad`s new plusnet account.  Basicly he moved from sky to plusnet, 40 mins ago i checked his account and it said fibre/phone switch completed. At this time i got a phone call from him on his cell phone saying his landline phone is no longer working and nor is his fibre, ive pm you his username if you could check this over for us thanks. 

9 REPLIES
Plusnet Help Team
Plusnet Help Team
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Re: @ MatthewWheeler - New connection help needed

I've responded to your PM.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Re: @ MatthewWheeler - New connection help needed

Thank you for raising the fault, hopefully it will be fixed soon Wink

St3
Aspiring Champion
Posts: 2,608
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Registered: 13-07-2012

Re: @ MatthewWheeler - New connection help needed

Any update on this ticket number #148606074Q please

 

 

Plusnet Help Team
Plusnet Help Team
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Re: @ MatthewWheeler - New connection help needed

Thank you for your private message, I've checked your fault and I can see there are no new updates however it's still within the estimated response time so we won't be able to chase our suppliers for an update just yet. Sad

 

I'll try to follow up but I'm in training all next week for my new role.

Our faults team will provide you with an update once we have more info.

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 Anoush Mortazavi
 Plusnet Help Team
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Registered: 13-07-2012

Re: @ MatthewWheeler - New connection help needed

No worries thanks for looking Thumbs Up

St3
Aspiring Champion
Posts: 2,608
Thanks: 496
Fixes: 5
Registered: 13-07-2012

Re: @ MatthewWheeler - New connection help needed

Thought id update you guys., phone and internet is now working with correct speeds, ill monitor this over the coming days.

Plusnet Help Team
Plusnet Help Team
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Re: @ MatthewWheeler - New connection help needed

Fantastic news Thumbs Up let us know how things go.

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 Anoush Mortazavi
 Plusnet Help Team
St3
Aspiring Champion
Posts: 2,608
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Registered: 13-07-2012

Re: @ MatthewWheeler - New connection help needed

One issue.... voicemail is not working Sad

Plusnet Help Team
Plusnet Help Team
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Registered: 25-03-2015

Re: @ MatthewWheeler - New connection help needed

It looks like it may have been added as the incorrect wholesale option on the ordering system when it was added.

 

I've placed an order to correct this, could you let us know if they're still having problems with voicemail tomorrow.

 

Thanks.

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 Harry Beesley
 Plusnet Help Team