Master Socket Set up
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Master Socket Set up
Master Socket Set up
29-04-2016 9:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi I'm new to Plusnet, I'm moving from Sky broadband to Plusnet Fibre. The problem I have is when Open Reach put in my master socket they put it in the attic room that we have converted into a spare bedroom/office. My TV and Android box is in the lounge on the ground floor. Will I need to get my Master socket moved down stairs so that the Hub one is nearer to my TV/Android box to get the full benefit of the fibre speed? Also I have an engineer appointment for Monday 3rd May 8am-1pm, does he need into the property? I would be grateful for any help x
Re: Master Socket Set up
29-04-2016 9:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to forums
It should be a self install but it's possible OR engineer will visit if he has any problems - happened to me in January
My Hub One is downstairs but wi-fi connection works well in upstairs bedroom
You can get wi-fi extenders if there's a problem
Re: Master Socket Set up
29-04-2016 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you Nadger. I was wondering if I asked the OR engineer if he could move it while he is there, do you think they might?
Re: Master Socket Set up
29-04-2016 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No harm in asking if OR engineer does make contact but all you may hear is that you've been transferred.
Have you received and installed Hub One?
Re: Master Socket Set up
29-04-2016 10:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes I received it yesterday, but it says to wait until the fibre is up and running before installing it, will it be okay to install it before Tuesday?
Re: Master Socket Set up
29-04-2016 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As you're currently using Sky adsl it might be best to wait.
I installed mine on receipt but was already on Plusnet adsl so not a problem with username and password - set up was automatic using laptop and ethernet cable
Re: Master Socket Set up
29-04-2016 10:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you again, for your help
Re: Master Socket Set up
29-04-2016 11:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's technically outside the engineer's remit so if they need to be at your property, I'm not too sure if they'd move your master socket.
That being said, we have placed your order as a self install.
Re: Master Socket Set up
24-08-2016 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello, @niccameron6 I hope your problem is fixed .I have a good experience using GSX Android Tv media hub which I bought from “Gostreamer” without any failing in installing this product. The installation video helps me a lot.Hope it helps you.
Re: Master Socket Set up
24-08-2016 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
With having your home office at the other end of the house to your tv you will never have your router in the ideal position for all users. I have a similar set up and I very successfully stream full hd video to an Amozon Fire tv via power-line network units.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Master Socket Set up
24-08-2016 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page