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Massive upload speed reduction

DigitalBoy
Dabbler
Posts: 16
Thanks: 1
Registered: ‎27-12-2015

Re: Massive upload speed reduction

Beautiful!  Cool
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,188
Thanks: 1,442
Fixes: 255
Registered: ‎25-03-2015

Re: Massive upload speed reduction

I've responded to the ticket on your account. I hope that's resolved for you now (Although you may need to disconnect/reconnect before the speeds go back to what they should be)
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
DigitalBoy
Dabbler
Posts: 16
Thanks: 1
Registered: ‎27-12-2015

Re: Massive upload speed reduction

I've replied to the ticket moments ago, but as promised I wanted to make note on here that you have solved the issue, Harry!
Thanks again for your help (and everyone else who added comments).
Phew!
SwindonMan8
Dabbler
Posts: 18
Registered: ‎19-06-2016

Re: Massive upload speed reduction

Hi all, my upload speed has been reduced in the last 2 weeks from 16 to less than 2, can't see any notification on this for my account just spoke to [CSA Removed] in customer services he tells me it's in the contract ?

Not at all happy, any others having this problem with Fibre ?

Moderator's note by Dick (Strat) CSA name removed as per Forum rules

biggles001
Rising Star
Posts: 88
Thanks: 5
Fixes: 1
Registered: ‎25-10-2015

Re: Massive upload speed reduction

Have been informed that when I migrated to PN,I was put on the wrong speeds,and have recently been adjusted accordingly.Not really that impressed,as this can be manipulated at BTs whim.(note the ref to BT!!)

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Massive upload speed reduction

@SwindonMan8 and @biggles001 - Good afternoon.

We had a brief period where our automated provisioning systems were providing fibre unlimited customers to a 40/20 profile, rather than the advertised 40/2 package. The package changed to 40/2 on 17/06/2015, as mentioned here.

We have been regrading these packages back down to the advertised speeds. I understand that you guys changed your packages in August and November respectively, hence the change.

Hoping this clarifies things.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
SwindonMan8
Dabbler
Posts: 18
Registered: ‎19-06-2016

Re: Massive upload speed reduction

Thanks Matty for your reply I joined originally in Dec 2014 with 38Mb, tried out 76Mb briefly in Feb this year not successful plus it put on different pricing, more than was said for changing hence changed back and had credit.

in the last 2 weeks from 16 to <2 Mb upload speed I find totally unacceptable, Hope you can alter as I am seriously considering changing company.

[URL=http://www.speedtest.net/my-result/5418522992][IMG]http://www.speedtest.net/result/5418522992.png[/I...

SwindonMan8
Dabbler
Posts: 18
Registered: ‎19-06-2016

Re: Massive upload speed reduction

Thanks Matty for your help, upload back up to >15, the only problem is that Download speed is the same 15/20 Mb .

Is it a matter of waiting now for it to settle back to 38Mb ?

 

Regards

Les.

SwindonMan8
Dabbler
Posts: 18
Registered: ‎19-06-2016

Re: Massive upload speed reduction

Still around 20 Mb download.

SwindonMan8
Dabbler
Posts: 18
Registered: ‎19-06-2016

Re: Massive upload speed reduction

Take it all back, back to normal after 3 weeks or so, THANKS.

SwindonMan8
Dabbler
Posts: 18
Registered: ‎19-06-2016

Re: Massive upload speed reduction

Back to around 20 Mb download.( Should be 38 Mb )

Still Engineer calling today, fingers Xed.

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Massive upload speed reduction

Apologies for not picking this post up,, been away on annual leave.

Let us know how the engineer appointment goes today.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
SwindonMan8
Dabbler
Posts: 18
Registered: ‎19-06-2016

Re: Massive upload speed reduction

Hi Engineer spent 2.5 Hours on site today, Download speed went and still is going up and down like a Yoyo , he thinks it may be Plusnets attempt to throttle back from 73Mb to 38Mb that's not working.