Massive upload speed reduction
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Re: Massive upload speed reduction
15-01-2016 4:57 PM
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Re: Massive upload speed reduction
18-01-2016 12:43 PM
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Re: Massive upload speed reduction
18-01-2016 2:25 PM
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Thanks again for your help (and everyone else who added comments).
Phew!
Re: Massive upload speed reduction
on 19-06-2016 1:42 PM - last edited on 19-06-2016 1:56 PM by Strat
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Hi all, my upload speed has been reduced in the last 2 weeks from 16 to less than 2, can't see any notification on this for my account just spoke to [CSA Removed] in customer services he tells me it's in the contract ?
Not at all happy, any others having this problem with Fibre ?
Moderator's note by Dick (Strat) CSA name removed as per Forum rules
Re: Massive upload speed reduction
19-06-2016 6:19 PM
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Have been informed that when I migrated to PN,I was put on the wrong speeds,and have recently been adjusted accordingly.Not really that impressed,as this can be manipulated at BTs whim.(note the ref to BT!!)
Re: Massive upload speed reduction
20-06-2016 1:33 PM
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@SwindonMan8 and @biggles001 - Good afternoon.
We had a brief period where our automated provisioning systems were providing fibre unlimited customers to a 40/20 profile, rather than the advertised 40/2 package. The package changed to 40/2 on 17/06/2015, as mentioned here.
We have been regrading these packages back down to the advertised speeds. I understand that you guys changed your packages in August and November respectively, hence the change.
Hoping this clarifies things.
Matty
Re: Massive upload speed reduction
20-06-2016 7:31 PM
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Thanks Matty for your reply I joined originally in Dec 2014 with 38Mb, tried out 76Mb briefly in Feb this year not successful plus it put on different pricing, more than was said for changing hence changed back and had credit.
in the last 2 weeks from 16 to <2 Mb upload speed I find totally unacceptable, Hope you can alter as I am seriously considering changing company.
Re: Massive upload speed reduction
24-06-2016 3:36 PM
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Thanks Matty for your help, upload back up to >15, the only problem is that Download speed is the same 15/20 Mb .
Is it a matter of waiting now for it to settle back to 38Mb ?
Regards
Les.
Re: Massive upload speed reduction
25-06-2016 11:22 AM
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Still around 20 Mb download.
Re: Massive upload speed reduction
25-06-2016 11:25 AM
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Take it all back, back to normal after 3 weeks or so, THANKS.
Re: Massive upload speed reduction
09-08-2016 7:53 AM
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Back to around 20 Mb download.( Should be 38 Mb )
Still Engineer calling today, fingers Xed.
Re: Massive upload speed reduction
09-08-2016 9:34 AM
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Apologies for not picking this post up,, been away on annual leave.
Let us know how the engineer appointment goes today.
Matty
Re: Massive upload speed reduction
09-08-2016 8:01 PM
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Hi Engineer spent 2.5 Hours on site today, Download speed went and still is going up and down like a Yoyo , he thinks it may be Plusnets attempt to throttle back from 73Mb to 38Mb that's not working.
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