Massive speed drops in the evening
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Massive speed drops in the evening
23-04-2020 8:25 PM
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Numerous restarts and still the same issue.
Re: Massive speed drops in the evening
24-04-2020 11:06 AM
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Your speed problem will be due to the contention ratio, the cabinet you connect to will likely not have the available bandwidth to cope with everyone working/streaming from home.
They wont tell you this because they've oversold the bandwidth many times over...... Good luck getting ignored by plusnet for your problem!
Re: Massive speed drops in the evening
24-04-2020 12:01 PM
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Re: Massive speed drops in the evening
24-04-2020 12:11 PM
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Depends on infrastructure …. My company run a 10Gbps backbone but we sell 1Gbps ISP multiple times over as normally the traffic levels are at most 7Gbps … But when everyone is using bandwidth all the time you get found out …. standard practice... I actually don't blame them for doing it if that's whats happened … would rather they just be honest and not try and fob people off.
Normal symptoms we see when we max the bandwidth are … Speed drops, latency and drop outs... Sound familiar.? Latency is the biggest giveaway
And 10Gbps will be nothing compared to the big companies are shifting ….
Re: Massive speed drops in the evening
24-04-2020 12:28 PM
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Re: Massive speed drops in the evening
25-04-2020 4:39 PM
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Hi @stevebezzer,
Sorry to hear of the problems with your broadband.
I can see that you have now raised a fault online but would ask that you run through our troubleshooting steps here. Getting your router connected into the test socket for the time being as shown here.
Also can you confirm the speeds that you are receiving over a wired connection?
Re: Massive speed drops in the evening
25-04-2020 4:53 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Massive speed drops in the evening
25-04-2020 4:55 PM
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Re: Massive speed drops in the evening
25-04-2020 5:07 PM
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Thanks for your reply @stevebuzzer
I've completed a test on your line and can confirm that the downstream sync rate is current 32.3Mbps, which is above the MGALS. No faults have been identified and the broadband has remained stable.
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed.
Re: Massive speed drops in the evening
25-04-2020 5:21 PM
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Re: Massive speed drops in the evening
25-04-2020 5:37 PM
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As per Katie's test, no fault has been found. I've also checked for contention in your area and not found any issues. The whole exchange is showing 'green' which is good. Under usual circumstances, we'd contact our supplier to see if there is further information available but the relevant department isn't open at the moment. Assuming we can't get hold of them after the weekend, we would need to investigate the speed fault as we usually would.
Re: Massive speed drops in the evening
25-04-2020 6:22 PM
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Re: Massive speed drops in the evening
25-04-2020 7:13 PM
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Re: Massive speed drops in the evening
25-04-2020 7:30 PM
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Re: Massive speed drops in the evening
25-04-2020 10:15 PM
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