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Massive slow down in service

h9999
Newbie
Posts: 4
Registered: 17-12-2014

Massive slow down in service

http://www.speedtest.net/result/3991580165.png
Anyone else had really slow fibre lately?
Usually get around 27mbps - getting 4.11mbps!!
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 531
Fixes: 204
Registered: 01-01-2012

Re: Massive slow down in service

Hi there.
Testing isn't showing any issues with your line. Are you running these tests over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
h9999
Newbie
Posts: 4
Registered: 17-12-2014

Re: Massive slow down in service

Wireless, but sitting right by the router with the strongest signal I could have.
I have rebooted the router and am now getting 18mbps, which is still around 10mbps than usual.
I am trying to watch iplayer and although I can watch the adverts perfectly the actual film will not play.. The sound keeps going off and the picture is lagging.  Now the whole screen has gone blank.
Very concerned as we have just renewed with you and have had very few problems in the last 18 months until now.
Thanks
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Massive slow down in service

What speeds do you see on a wired connection? I'm interested if that's the cause.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff