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Massive slow down in service

h9999
Newbie
Posts: 4
Registered: ‎17-12-2014

Massive slow down in service

http://www.speedtest.net/result/3991580165.png
Anyone else had really slow fibre lately?
Usually get around 27mbps - getting 4.11mbps!!
3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Massive slow down in service

Hi there.
Testing isn't showing any issues with your line. Are you running these tests over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
h9999
Newbie
Posts: 4
Registered: ‎17-12-2014

Re: Massive slow down in service

Wireless, but sitting right by the router with the strongest signal I could have.
I have rebooted the router and am now getting 18mbps, which is still around 10mbps than usual.
I am trying to watch iplayer and although I can watch the adverts perfectly the actual film will not play.. The sound keeps going off and the picture is lagging.  Now the whole screen has gone blank.
Very concerned as we have just renewed with you and have had very few problems in the last 18 months until now.
Thanks
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Massive slow down in service

What speeds do you see on a wired connection? I'm interested if that's the cause.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.