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Massive packetloss today

sspen63
Dabbler
Posts: 20
Registered: ‎12-06-2015

Massive packetloss today

Gaming has been nigh on impossible again today, lagging out for 10-15 seconds at a time sometimes and on different games. Spent years with BT Infinity that was fine and since moving to plusnet I've had a few days where gaming is just a joke with massive ping fluctuations or packet loss. Can something please be done about this.
5 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Massive packetloss today

Can you post a traceroute to your gaming server?
sspen63
Dabbler
Posts: 20
Registered: ‎12-06-2015

Re: Massive packetloss today

It's happening on all servers.
I've set up a TBB graph and already you can see packet loss:
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Massive packetloss today

Can you try disconnecting/reconnecting to Plusnet from your router admin page to see if the packet loss goes away?
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Massive packetloss today

Your uploading a high amount of traffic constantly which could be causing this.
There's no issues reported in your area.
Do you have a link to your live ping graph?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sspen63
Dabbler
Posts: 20
Registered: ‎12-06-2015

Re: Massive packetloss today

I don't understand how I am uploading a high amount of traffic constantly.
Every time I test my upload speed I am getting the full amount and there's nothing running on the network that should be uploading constantly.
I've monitored my bandwidth through my router and nothing is uploading.