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Massive drop in Fibre Speed - moved house 3 doors down

gree0115
Grafter
Posts: 50
Registered: 06-08-2010

Massive drop in Fibre Speed - moved house 3 doors down

We've just moved house, just three doors down from 28 to 34. The FTTC was switched back on on the 24th February at the new place. I've installed a new VDSL2 router (TP-Link Archer VR900 AC1900) which is a fairly high spec. It's giving a down speed of 25Mb/s and up as 2Mb/s (which is comparable to what we were getting at number 2Cool, I had problems with iPlayer buffering all the time, and when I ran the BT linechecker we are only getting 1.8Mb/s on the line. I have a SamKnows box which monitors line speeds and I've attached this back on our line last night. I've attached that graph showing a 3 month period, the first section is at number 28, the second bit from the 29th Feb was when I switched it back on at number 34.I've raised a ticket with PlusNet #121040211, just wondered if anyone knows what the problem might be.
Thanks.
David
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Massive drop in Fibre Speed - moved house 3 doors down

Can you try a single disconnect/reconnect. The profile on the line dropped to 1.8Mb/s, which is why you were seeing a lower speed (this may have been an old delta report causing it(.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gree0115
Grafter
Posts: 50
Registered: 06-08-2010

Re: Massive drop in Fibre Speed - moved house 3 doors down

Hi Chris, will do. I'll report back once it's done. Thanks for your prompt reply.
Cheers,
David
gree0115
Grafter
Posts: 50
Registered: 06-08-2010

Re: Massive drop in Fibre Speed - moved house 3 doors down

That's jumped to 23.8Mb/s on the line checker now. I'm not home at the moment, but will check it this evening.
Cheers,
David