cancel
Showing results for 
Search instead for 
Did you mean: 

Massive Speed drop and now stuck after doing all the diagnosis and tests

FIXED
chris-w
Dabbler
Posts: 23
Thanks: 2
Registered: ‎20-09-2018

Re: Massive Speed drop

@TheMightyAJ Always connecting through Ethernet and via the master phone socket. When ever the speed dips drastically if I go to this page I see that the line speed has dropped back to 20 which was my previous speed when I was on the ADSL which I upgraded from.

 

line speed.jpg

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,634
Thanks: 6,153
Fixes: 1,018
Registered: ‎21-04-2017

Re: Massive Speed drop

It looks like the product change to fibre is stuck on your account in the past which should've completed on the 28/09/2018, so you're technically still on a broadband package, but we've manually changed your speed profile to the fibre level.

We're aware of this and we're working to get the product change completed as soon as we can.

Apologies for the inconvenience caused in the interim.

If it does drop down again, please let us know so we can move it back up(Providing that your routers sync rate doesn't drop too as that'd indicate a fault somewhere).

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team