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Many Disconnections since Tuesday

nabllik_new
Hooked
Posts: 5
Registered: 07-12-2016

Many Disconnections since Tuesday

Hi there,

 

Since Monday, my connection has been dropping and the speed has dropped.  You can see from the images, that the connection slowed down around two weeks ago, but, sine Tuesday, it's been all over the place.

router-day.pngrouter-week.pngrouter-month.png

Nothing has changed at my end, so can someone take a look please?  

 

Thanks!

 

Edit:  Speedtest Result:-

 

http://www.speedtest.net/my-result/5858292833

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Many Disconnections since Tuesday

Sorry to hear you're having issues.

I've just tested your line and it's found a external issue.

I've raised that for you and we'll get you a update as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nabllik_new
Hooked
Posts: 5
Registered: 07-12-2016

Re: Many Disconnections since Tuesday

Hi Matthew,

 

BT came out yesterday to take a look.  The guy came back today and replace the line from the pole to the property, as that was what he suspected was the issue.

 

The line has been more stable since:-

router-day (1).png

However,  the line is now syncing at 54997 instead of the 79997 that it used to do a couple of weeks ago.  Is this something that needs to be reset.  My router says this:- 

 

Line Statistics
     
  Downstream             Upstream                
Actual Rate 54997 Kbps 19999 Kbps
Attainable Rate 103352 Kbps 35348 Kbps
Path Mode Fast Fast
Interleave Depth 1 1
Actual PSD 6. 5 dB 13. 0 dB

 

Line 1 Information      (VDSL2 Firmware Version:  576D17_A/B/C   with Vectoring support )
  Profile State UP Speed Down Speed SNR Upstream SNR Downstream
  17A SHOWTIME 19,999 (Kbps) 54,997 (Kbps) 15 (dB) 19 (dB)

 

Thanks in advance!

Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Many Disconnections since Tuesday

Unfortunately we can't remotely reset fibre lines.

That can only be done by a engineer.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nabllik_new
Hooked
Posts: 5
Registered: 07-12-2016

Re: Many Disconnections since Tuesday

Great!  When will it be reset then...

 

A 30% reduction is not what I am paying for.

nabllik_new
Hooked
Posts: 5
Registered: 07-12-2016

Re: Many Disconnections since Tuesday

The work the BT chap did on the line from the house to the pole must have done the trick.  This work was done on Friday.  On Saturday, the line started syncing at 79997 again.

 

Anyway, all is well in the world again.

 

Thanks for sorting out the line fault Matthew!

Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Many Disconnections since Tuesday

Excellent, that sounds much better! Thanks for coming back and letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
nabllik_new
Hooked
Posts: 5
Registered: 07-12-2016

Re: Many Disconnections since Tuesday

I may have spoken too soon...

 

Back to the disconnections:-

 

router-day-big.pngrouter-week-big.png

The big gap on the weekly graph is the BT chap sorting out the line to the pole.  Today, it's been up and down again.  Can someone do another check please?