Many Disconnections since Tuesday
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Many Disconnections since Tuesday
Many Disconnections since Tuesday
07-12-2016 12:55 PM - edited 07-12-2016 1:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Since Monday, my connection has been dropping and the speed has dropped. You can see from the images, that the connection slowed down around two weeks ago, but, sine Tuesday, it's been all over the place.
Nothing has changed at my end, so can someone take a look please?
Thanks!
Edit: Speedtest Result:-
Re: Many Disconnections since Tuesday
07-12-2016 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Many Disconnections since Tuesday
08-12-2016 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Matthew,
BT came out yesterday to take a look. The guy came back today and replace the line from the pole to the property, as that was what he suspected was the issue.
The line has been more stable since:-
However, the line is now syncing at 54997 instead of the 79997 that it used to do a couple of weeks ago. Is this something that needs to be reset. My router says this:-
Line Statistics | ||||||||||||||||||||||||||||||||
|
Line 1 Information (VDSL2 Firmware Version: 576D17_A/B/C with Vectoring support ) |
Profile | State | UP Speed | Down Speed | SNR Upstream | SNR Downstream |
17A | SHOWTIME | 19,999 (Kbps) | 54,997 (Kbps) | 15 (dB) | 19 (dB) |
Thanks in advance!
Re: Many Disconnections since Tuesday
08-12-2016 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Many Disconnections since Tuesday
08-12-2016 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Great! When will it be reset then...
A 30% reduction is not what I am paying for.
Re: Many Disconnections since Tuesday
12-12-2016 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The work the BT chap did on the line from the house to the pole must have done the trick. This work was done on Friday. On Saturday, the line started syncing at 79997 again.
Anyway, all is well in the world again.
Thanks for sorting out the line fault Matthew!
Re: Many Disconnections since Tuesday
13-12-2016 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Excellent, that sounds much better! Thanks for coming back and letting us know.
Re: Many Disconnections since Tuesday
14-12-2016 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I may have spoken too soon...
Back to the disconnections:-
The big gap on the weekly graph is the BT chap sorting out the line to the pole. Today, it's been up and down again. Can someone do another check please?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Many Disconnections since Tuesday