Many Disconnections since Tuesday

[#1]

Hi there,

Since Monday, my connection has been dropping and the speed has dropped.  You can see from the images, that the connection slowed down around two weeks ago, but, sine Tuesday, it's been all over the place.

Nothing has changed at my end, so can someone take a look please?  

Thanks!

Edit:  Speedtest Result:-

http://www.speedtest.net/my-result/5858292833

[#2]

Sorry to hear you're having issues.

I've just tested your line and it's found a external issue.

I've raised that for you and we'll get you a update as soon as we know more.

[#3]

Hi Matthew,

BT came out yesterday to take a look.  The guy came back today and replace the line from the pole to the property, as that was what he suspected was the issue.

The line has been more stable since:-

However,  the line is now syncing at 54997 instead of the 79997 that it used to do a couple of weeks ago.  Is this something that needs to be reset.  My router says this:- 

Line Statistics
	Downstream             Upstream                 Actual Rate 54997 Kbps 19999 Kbps Attainable Rate 103352 Kbps 35348 Kbps Path Mode Fast Fast Interleave Depth 1 1 Actual PSD 6. 5 dB 13. 0 dB

Line 1 Information      (VDSL2 Firmware Version:  576D17_A/B/C   with Vectoring support )

Profile	State	UP Speed	Down Speed	SNR Upstream	SNR Downstream
17A	SHOWTIME	19,999 (Kbps)	54,997 (Kbps)	15 (dB)	19 (dB)

Thanks in advance!

[#4]

Unfortunately we can't remotely reset fibre lines.

That can only be done by a engineer.

[#5]

Great!  When will it be reset then...

A 30% reduction is not what I am paying for.

[#6]

The work the BT chap did on the line from the house to the pole must have done the trick.  This work was done on Friday.  On Saturday, the line started syncing at 79997 again.

Anyway, all is well in the world again.

Thanks for sorting out the line fault Matthew!

[#7]

Excellent, that sounds much better! Thanks for coming back and letting us know.

[#8]

I may have spoken too soon...

Back to the disconnections:-

The big gap on the weekly graph is the BT chap sorting out the line to the pole.  Today, it's been up and down again.  Can someone do another check please?