Major fibre connection issues

[#1]

I thought maybe with everyone working at home in March / April everyone had issues but I have two fibre connections (on separate lines) and one is fine.

The other one plus.net is not. I can use it normally if I use a VPN but without this many websites and apps simply fail to connect.

What is going on?

I have spent hours calling customer services and have not once got through over last 4 weeks.

I'd like a refund, issue fixed and then maybe I'll stay a customer - been one for nearly 20 years!

Thank you

[#2]

I signed up to a new contract with Plusnet last month, moving from another provider. The connection of my fibre is also poor, drops numerous times a day and I have similar issues to you. Any help or advice from plusnet would be very much appreciated.

[#3]

Thanks for your post @JasonAce

We've tested your line and we can't see any issues remotely.

Can you advise if you're still having issues?

@northwayk

I'm sorry to hear you're having connection issues,

Our tests are showing an issue that requires an engineer visit for further investigation

Can you raise a fault here and then post back once you've done so?

[#4]

@MatthewWheeler
When I click on the link its says DNS not found.
Kristy

[#5]

Thanks for getting back to us @northwayk

Can you try accessing it again?