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Major Outage Worksop Area

FIXED
trevc
Grafter
Posts: 28
Fixes: 1
Registered: ‎31-08-2007

Major Outage Worksop Area

I'm trying to find out information about a major service outage in the Worksop area. We've had no service since 2pm yesterday and support have given us very little information as to what is wrong or when we may be reconnected, other than the next update is due at 9am tomorrow, so that is going to be over 36 hours at least. This is important as my wife is disabled and relies on the internet to communicate. Currently we are having to resort to mobile data which is costing us a fortune and we have been told there will be no chance of compensation as it is a MBORC.

Anyone know what is going on?

19 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Major Outage Worksop Area

have a look here https://btbusiness.custhelp.com/app/service_status/

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trevc
Grafter
Posts: 28
Fixes: 1
Registered: ‎31-08-2007

Re: Major Outage Worksop Area

Thanks for that. At least it confirms the problem exists and possible resolution time even if it doesn't give any other info.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Major Outage Worksop Area

at least it more than PN status Smiley  http://www.plus.net/supportpages.html?a=2   NO issues

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Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Major Outage Worksop Area

Hi there,

 

The location and expected fix time of an MSO is the extent of the information we're able to get.

 

It's very unusual for an MSO to not be fixed within that time so I hope you're able to get back online soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
simoncraddock
Grafter
Posts: 58
Thanks: 5
Registered: ‎26-05-2015

Re: Major Outage Worksop Area

Not sure if it is related or not but there were quite a lot of BT openreach vans parked just of Victoria Square in Worksop at 9am this morning.

Phaeton
Rising Star
Posts: 91
Thanks: 16
Registered: ‎26-06-2007

Re: Major Outage Worksop Area

The location and expected fix time of an MSO is the extent of the information we're able to get
Which is? I can't see any reference to it
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Major Outage Worksop Area

Here's Plusnet's MSO information for the Worksop exchange:

http://usertools.plus.net/exchanges/mso.php?ac=VrOukMCgh6wxHfYnlsIX0nI9bWYzftLeMYbWyKmjnOuP8E27nfHQO...

As much use as a chocolate fireguard!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Phaeton
Rising Star
Posts: 91
Thanks: 16
Registered: ‎26-06-2007

Re: Major Outage Worksop Area

Thanks but that was 3 weeks ago

simoncraddock
Grafter
Posts: 58
Thanks: 5
Registered: ‎26-05-2015

Re: Major Outage Worksop Area

This was posted on the Zen planned maintenance, seems rather coincidental.

 

 

Start: 25/01/2017 02:00
Cleared: 25/01/2017 06:00
Duration: 4 Hours
Message: this information is also available via WCR (Wholesale Customer Reporting).
Area Codes: 01142 01226 01244 01246 01302 01332 01352 01405 01433 01457 01472 01507 01623 01629 01636 01709 01724 01745 01773 01777 01824 01829 01909 01948 01977 01978

 

Capture.PNG

 

 

trevc
Grafter
Posts: 28
Fixes: 1
Registered: ‎31-08-2007

Re: Major Outage Worksop Area

BT Business service status says this has been fixed in the last hour or so but we still don't have a connection despite restarting both modem and router. Has anyone in the area got theirs working yet?

simoncraddock
Grafter
Posts: 58
Thanks: 5
Registered: ‎26-05-2015

Re: Major Outage Worksop Area

Mine was back on at 6 this morning. (Kilton area)
Phaeton
Rising Star
Posts: 91
Thanks: 16
Registered: ‎26-06-2007

Re: Major Outage Worksop Area

We came home about 21:30 last night & found ours was back

trevc
Grafter
Posts: 28
Fixes: 1
Registered: ‎31-08-2007

Re: Major Outage Worksop Area

My wife has contacted support and despite the overall problem having been fixed our line at least still has a problem. She was told it will be looked at within 72 hours! We've already been down over 2 days. I hate to think how long we will be without our connection.

Community Gaffer
Community Gaffer
Posts: 2,370
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Re: Major Outage Worksop Area

Hi @trevc Would you mind messaging me your PN account details so I can get someone to take a look at it for you? 

 Jono H
 Plusnet Community Manager