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Made the mistake of switching from BT Infinity 2 to Unlimited Fibre Extra

gdfb3pn3t
Newbie
Posts: 1
Registered: ‎20-11-2016

Made the mistake of switching from BT Infinity 2 to Unlimited Fibre Extra

I was trying to check my GMail earlier and I was literally waiting for the images to download gradually like on a dial up, and this is while there is no other internet usage in the house as everyone else is already asleep. I literally cannot work remotely and even my wife has to disable her wireless and use 4G instead on her iPhone. I think this is unacceptable and it is absurd that anyone would think I would be paying for Unlimited Fibre Extra and will have to tether via my iPhone instead to be able to do anything.

When I was with BT www.speedtest.net would show 72Mb download speeds frequently whereas now the equivalent with PlusNet is 22MbSad

 

Has anyone else switched from BT and having similar issues? Is this an issue of capacity or contention?

I switched to PlusNet just over two months ago, but need to find away out of this contract...

2 REPLIES
Gel
Seasoned Pro
Posts: 1,645
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Made the mistake of switching from BT Infinity 2 to Unlimited Fibre Extra

Moderator
Moderator
Posts: 27,195
Thanks: 1,843
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Registered: ‎14-04-2007

Re: Made the mistake of switching from BT Infinity 2 to Unlimited Fibre Extra

Moderator Note by Dick (Strat) Topic moved to fibre board.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)