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Made the mistake of switching from BT Infinity 2 to Unlimited Fibre Extra

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Newbie
Posts: 1
Registered: ‎20-11-2016

Made the mistake of switching from BT Infinity 2 to Unlimited Fibre Extra

I was trying to check my GMail earlier and I was literally waiting for the images to download gradually like on a dial up, and this is while there is no other internet usage in the house as everyone else is already asleep. I literally cannot work remotely and even my wife has to disable her wireless and use 4G instead on her iPhone. I think this is unacceptable and it is absurd that anyone would think I would be paying for Unlimited Fibre Extra and will have to tether via my iPhone instead to be able to do anything.

When I was with BT www.speedtest.net would show 72Mb download speeds frequently whereas now the equivalent with PlusNet is 22Mb:(

 

Has anyone else switched from BT and having similar issues? Is this an issue of capacity or contention?

I switched to PlusNet just over two months ago, but need to find away out of this contract...

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Registered: ‎02-08-2007

Re: Made the mistake of switching from BT Infinity 2 to Unlimited Fibre Extra

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Registered: ‎14-04-2007

Re: Made the mistake of switching from BT Infinity 2 to Unlimited Fibre Extra

Moderator Note by Dick (Strat) Topic moved to fibre board.

Customer and Forum Moderator. Windows 10 Firefox 81.0.2 (64-bit)