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MacBook Pro Updates and Factory reset

tracer10
Newbie
Posts: 4
Registered: ‎09-11-2018

MacBook Pro Updates and Factory reset

I’m not sure if anybody else has had this problem but whenever I use my Plushet connection to do an apple update or factory reset using my Plushet connection or at my parents who have Plushet fibre also.  The download fails.  

 

So so as a lost resort I connect my MacBook Pro 2017 to my phones Hotspot and it downloads and installs fine also is fine when I use my friends internet but different provider.  

 

Does Plusnet have a problem with apple updates..  Also have a problem when at home and my iPhone connects to my WiFi as often can’t open websites so end up turning off the phones WiFi.

 

Looking like Plusnet just don’t like apple products as another friend having same issue.

10 REPLIES 10
notmyname
Rising Star
Posts: 109
Thanks: 30
Registered: ‎20-03-2016

Re: MacBook Pro Updates and Factory reset

tracer10
Newbie
Posts: 4
Registered: ‎09-11-2018

Re: MacBook Pro Updates and Factory reset

Thats great ill try that, thanks

notmyname
Rising Star
Posts: 109
Thanks: 30
Registered: ‎20-03-2016

Re: MacBook Pro Updates and Factory reset

Any joy?
Community Gaffer
Community Gaffer
Posts: 5,384
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Registered: ‎04-04-2007

Re: MacBook Pro Updates and Factory reset

We've had a staff member replicate this issue.   

Kelly Dorset
Broadband Service Manager
Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 271
Fixes: 56
Registered: ‎26-03-2018

Re: MacBook Pro Updates and Factory reset

@tracer10 - did the IPV6 suggest from @notmyname help at all? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Moderator
Moderator
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Registered: ‎11-01-2008

Re: MacBook Pro Updates and Factory reset

Or split the the two wifi bands.

We have various mac's that have no issue updating, so it's not a PN wide issue.
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tracer10
Newbie
Posts: 4
Registered: ‎09-11-2018

Re: MacBook Pro Updates and Factory reset

Apologises I sent a reply but unfortunately it did not post.  Unfortunately it did not work as I had already erased the Mac drive for reset.

 

The fix did say though some problems connecting to the WiFi but my Mac never has this problem other than during factory reset but connects fine to my phones hotspot and also to my brothers house which is Sky.

Plusnet Help Team
Plusnet Help Team
Posts: 1,252
Thanks: 197
Fixes: 62
Registered: ‎09-10-2018

Re: MacBook Pro Updates and Factory reset

Hi @tracer10, thanks for getting back to us.

 

To clarify, did the disk wipe help to fix the issue, or is it still ongoing?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
tracer10
Newbie
Posts: 4
Registered: ‎09-11-2018

Re: MacBook Pro Updates and Factory reset

Many thanks for your support and quick reply,   but no Unfortunately still not sorted it is always when I go to use factory reset.  Works fine when I use three mobile hotspot.

Plusnet Help Team
Plusnet Help Team
Posts: 14,795
Thanks: 4,582
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Registered: ‎21-04-2017

Re: MacBook Pro Updates and Factory reset

Could you try the steps here and also here letting us know how it goes?

If you're still having issues is there any way you could connect your Mac into the router via an ethernet cable to try?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team