MacBook Pro Updates and Factory reset
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MacBook Pro Updates and Factory reset
09-11-2018 9:52 PM
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I’m not sure if anybody else has had this problem but whenever I use my Plushet connection to do an apple update or factory reset using my Plushet connection or at my parents who have Plushet fibre also. The download fails.
So so as a lost resort I connect my MacBook Pro 2017 to my phones Hotspot and it downloads and installs fine also is fine when I use my friends internet but different provider.
Does Plusnet have a problem with apple updates.. Also have a problem when at home and my iPhone connects to my WiFi as often can’t open websites so end up turning off the phones WiFi.
Looking like Plusnet just don’t like apple products as another friend having same issue.
Re: MacBook Pro Updates and Factory reset
10-11-2018 12:38 PM
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Re: MacBook Pro Updates and Factory reset
10-11-2018 2:06 PM
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Thats great ill try that, thanks
Re: MacBook Pro Updates and Factory reset
11-11-2018 4:54 PM
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Re: MacBook Pro Updates and Factory reset
13-11-2018 2:26 PM
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We've had a staff member replicate this issue.
Ex-Broadband Service Manager
Re: MacBook Pro Updates and Factory reset
13-11-2018 4:54 PM
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Re: MacBook Pro Updates and Factory reset
13-11-2018 5:32 PM
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We have various mac's that have no issue updating, so it's not a PN wide issue.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: MacBook Pro Updates and Factory reset
20-01-2019 6:12 PM
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Apologises I sent a reply but unfortunately it did not post. Unfortunately it did not work as I had already erased the Mac drive for reset.
The fix did say though some problems connecting to the WiFi but my Mac never has this problem other than during factory reset but connects fine to my phones hotspot and also to my brothers house which is Sky.
Re: MacBook Pro Updates and Factory reset
21-01-2019 12:55 PM
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Hi @tracer10, thanks for getting back to us.
To clarify, did the disk wipe help to fix the issue, or is it still ongoing?
Re: MacBook Pro Updates and Factory reset
21-01-2019 10:13 PM - edited 21-01-2019 10:15 PM
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Many thanks for your support and quick reply, but no Unfortunately still not sorted it is always when I go to use factory reset. Works fine when I use three mobile hotspot.
Re: MacBook Pro Updates and Factory reset
22-01-2019 11:32 AM
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