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Lower then estimated upload speed

Sunzz
Grafter
Posts: 72
Thanks: 2
Registered: 26-09-2016

Lower then estimated upload speed

Hi there, so i was with BT infinity and i was getting around 50 mb download and 6 mb upload, i need the upload more sadly but BT could never do anything about it Sad i hoped switching to plusnet would sort that upload problem out but sadly not. Is there anything that can be done about my upload speed? current line speed is set at 78 mbbt wholesale test.jpgestimated.jpg

18 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
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Registered: 15-06-2007

Re: Lower then estimated upload speed

is that speed test wired or wireless

Sunzz
Grafter
Posts: 72
Thanks: 2
Registered: 26-09-2016

Re: Lower then estimated upload speed

Wired Smiley straight into the broadband slot on the master socket and ethernet to my pc

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Lower then estimated upload speed

Can you pull the line stats from the router (speeds and noise margin)

Sunzz
Grafter
Posts: 72
Thanks: 2
Registered: 26-09-2016

Re: Lower then estimated upload speed

Here it is, by the way thank you so much for the replies i really appreciate it, i was scratching my head about this when i was with bt and still now Sad how do the stats look?lineatt.jpg

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Lower then estimated upload speed

No obvious problems except the upload speed is far too low

Can you try the quiet line test (dial 17070 option 2) and it should be effectively silent

Unfortunately you can't get the tone / noise margin info from that router but I suspect that there may be interference if the up to 27 tone group which is a chunk of the upstream

This is what mine looks like on 47/10 connection speeds

2016-10-10_162157.jpg

 

 

Sunzz
Grafter
Posts: 72
Thanks: 2
Registered: 26-09-2016

Re: Lower then estimated upload speed

the quiet line test is literally dead quiet lol. do you think anything can be done? i feel a bit cheeky complaining about 5 mb uplaod speed, but for example a friend of mine lives a few miles away, is on the same cabinet as me ( im quite close to it ) and he gets 18 mb upload! that would be so much better to stream games and upload videos to youtube. i wonder whats wrong?

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Lower then estimated upload speed

as the upload speed is less than the lowest number on the impacted range I suggest raising a fault and see what comes back https://faults.plus.net

Sunzz
Grafter
Posts: 72
Thanks: 2
Registered: 26-09-2016

Re: Lower then estimated upload speed

Done, so il guess il see what happens Tongue wondering if i need a new line or something?

Sunzz
Grafter
Posts: 72
Thanks: 2
Registered: 26-09-2016

Re: Lower then estimated upload speed

Could it be a faceplate issue? Say the wiring is damaged or something is it possible to get a new line etc?
MJN
Aspiring Pro
Posts: 1,103
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Registered: 26-08-2010

Re: Lower then estimated upload speed


Oldjim wrote:

This is what mine looks like on 47/10 connection speeds


Apologies for interrupting but what modem is that Jim? Looks like it gives out some handy info! (Or is it a 3rd party tool?)

vultura
Grafter
Posts: 255
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Registered: 22-05-2011

Re: Lower then estimated upload speed

It is info from DSLstats - http://www.s446074245.websitehome.co.uk. - rather than the modem/router itself.

MJN
Aspiring Pro
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Registered: 26-08-2010

Re: Lower then estimated upload speed

Thanks. Presumably you need a compatible modem? (Mine is the locked down Openreach one from a few years back)

vultura
Grafter
Posts: 255
Thanks: 4
Registered: 22-05-2011

Re: Lower then estimated upload speed


MJN wrote:

Thanks. Presumably you need a compatible modem? (Mine is the locked down Openreach one from a few years back)


 

Yes, it does indeed.  Sadly the OR modem won't be. 

 

However it may be possible to unlock the unit you have and get access to some stats.  If its a Huawei HG612 you have then a unlocked firmware can be installed without too much hassle. See   http://www.kitz.co.uk/routers/hg612unlock.htm for info.

 

If its an ECI unit, it is not so easy sadly.

 

Apologies to the OP for going off-topic.

 

 

Browni
Aspiring Hero
Posts: 2,280
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Registered: 02-03-2016

Re: Lower then estimated upload speed

There's a list of compatible modems in the link @vultura mentioned if you click the compatibility tab.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy