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Lower than expected speeds, currently around 3mbps.

sw4mpl0rd
Hooked
Posts: 8
Registered: 24-03-2014

Lower than expected speeds, currently around 3mbps.

Hello all, 

Currently experiencing pretty terrible speeds around the 3mbps up/down mark. Help!
Generally my connection seems pretty low, usually around 37mbps.

Wired connection

Bt Wholesale: 
See attached image


Other info:

Phone exchange:EASTLEIGH
Estimated line speed:80Mb (This may vary between 67.7Mb and 80Mb) - Checked on 2017-07-19 22:10:06
Current line speed:42.4 Mb

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Lower than expected speeds, currently around 3mbps.

Hi there,

 

Whilst testing your line your router is in sync at a decent speed [that's below the estimates]

Sync Status In Sync
Downstream Speed 40.5 Mbps
Upstream Speed 9.3 Mbps

 

The test is detecting a possible fault which'll require an appointment

Description Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report.

 

I'd recommend running through the checks here and if that doesn't help then please complete the final step in the broadband troubleshooter as that'll report the fault to us so we can arrange an engineer visit.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sw4mpl0rd
Hooked
Posts: 8
Registered: 24-03-2014

Re: Lower than expected speeds, currently around 3mbps.

Hey Anoush, 

I've completed the troubleshooter as requested. Thanks for the speedy response.

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Lower than expected speeds, currently around 3mbps.

No problems Grin I've worked the ticket & updated it. Let us know once you've replied.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sw4mpl0rd
Hooked
Posts: 8
Registered: 24-03-2014

Re: Lower than expected speeds, currently around 3mbps.

Well.... it's now worse. Dropping out way more often than it was before.

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Lower than expected speeds, currently around 3mbps.

Looking at your account, the number of drops is fairly minimal and I'm afraid likely wouldn't be classed as a fault:

 
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team