Lower than expected speeds, currently around 3mbps.
19-07-2017 9:27 PM - edited 19-07-2017 9:49 PM
Currently experiencing pretty terrible speeds around the 3mbps up/down mark. Help!
Generally my connection seems pretty low, usually around 37mbps.
See attached image
Estimated line speed:80Mb (This may vary between 67.7Mb and 80Mb) - Checked on 2017-07-19 22:10:06
Current line speed:42.4 Mb
Re: Lower than expected speeds, currently around 3mbps.
Whilst testing your line your router is in sync at a decent speed [that's below the estimates]
|Sync Status||In Sync|
|Downstream Speed||40.5 Mbps|
|Upstream Speed||9.3 Mbps|
The test is detecting a possible fault which'll require an appointment
|Description||Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report.|
I'd recommend running through the checks here and if that doesn't help then please complete the final step in the broadband troubleshooter as that'll report the fault to us so we can arrange an engineer visit.
| Anoush Mortazavi|
Plusnet Help Team