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Low sync/line speed

KennethBaxter
Dabbler
Posts: 23
Thanks: 1
Registered: 14-04-2016

Low sync/line speed

I opened a ticket a few weeks ago and after an engineer visit resulted in aboslutely nothing (Like i said it would) - No issues on my end or no hardware problems. - @MatthewWheeler checked yesterday and found that my sync speed needed to be re-raised but didn't follow up the ticket. I sent a tweet to ask for it to be followed up and now the person on the ticket is completely disregarding what Matthew wrote. Question ID - #134099944

 

I'd like to know if someone could re-raise my line speed back to what It was previously.

 

I used to recieve 27.5-29 Mbps before I had to purchase a static IP to avoid the new network problems

My line speed is 26 atm and I recieve below my estimates.

 

ss+(2016-09-12+at+07.07.45).pngss+(2016-09-28+at+06.39.24).png

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Low sync/line speed

Your line is syncing at 27.4Mb/s, the low end of your estimate is 27.4Mb/s. I appreciate that the throughput you're seeing is below this, but the estimates are based on the sync speed (the speed your router negotiates with the cab/exchange).

 

Unfortunately if we were to raise this as a fault, it would either get rejected straight away, or if it got to needing an engineer visit, you'd be charged £65 as there is no fault on the service.

 

I'm sorry to be so blunt, but as your line is synced within estimates, we can't pursue this as a fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
bill888
Seasoned Pro
Posts: 836
Thanks: 114
Fixes: 22
Registered: 18-10-2008

Re: Low sync/line speed

fwiw, is your router using a microfilter plugged into a telephone 'extension' socket, or is it perhaps wired to an Openreach VDSL filtered face plate fitted to the BT master socket?

You may be able to eek a bit more speed out of the line if you use a filtered Master socket.