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Low speeds to estimate - With email saying its lower then normal

thedarkmaster
Dabbler
Posts: 23
Registered: 04-01-2016

Low speeds to estimate - With email saying its lower then normal

Hi guys
I had a problem with my fibre and when I raised a fault, a BT engineer came out and put a new installed a new line.
Now I had an email from plus net saying that my speed is lower then it should be. Just done the tests what the email has sent me to (again)
The speed I should be getting  was between 62-80mb.
I am getting 27mb.
Now with a new line installed I don't think there is a problem with my phone line.
Many thanks.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Low speeds to estimate - With email saying its lower then normal

Hi thedarkmaster,
Diagnostics are showing a dropping connection fault so thanks for raising that with us.
You should hear back from our faults guys soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thedarkmaster
Dabbler
Posts: 23
Registered: 04-01-2016

Re: Low speeds to estimate - With email saying its lower then normal

Ok thank you for the quick replay.
thedarkmaster
Dabbler
Posts: 23
Registered: 04-01-2016

Re: Low speeds to estimate - With email saying its lower then normal

Any update on what is happening?
My speed has improved a little bit, but im no where near the lower end of my estimate