cancel
Showing results for 
Search instead for 
Did you mean: 

Low speed on newish fibre install

jamie123
Newbie
Posts: 2
Registered: 16-11-2013

Low speed on newish fibre install

Hi,  Can someone please take a look at this for me.  My mum recently got fibre installed (up to 38MB) about a month ago. The day it was installed she was getting speeds around 36-38MB.  It wasn't checked again until I visited about a week ago and it has varied at around the 16-20MB range.  I have checked this on wired connections, the signal doesn't seem noisy but we think the line is a bit quieter than when on Talktalk.  The BT wholesale site says the ip profile is 77.35.  My mum did get a strange email a few weeks back saying;
"Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 5Mbps
Current line speed: 21Mbps
You can keep a track of your line speed through our website:"
The line estimated speed when doing a check was always high at just under 80MB, does this imply we may be on an ADSL profile rather than fibre?
Cheers
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Low speed on newish fibre install

Can you PM me her username?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jamie123
Newbie
Posts: 2
Registered: 16-11-2013

Re: Low speed on newish fibre install

PM sent,
Cheers