Low fibre speed
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Re: Low fibre speed
04-10-2017 4:03 PM - edited 04-10-2017 4:08 PM
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Not much changed my end until about 40 minutes ago when my Internet went down and came back up at 18mb which is the highest I've seen it at so far but then 10 minutes later it went down again and came back up at 11Mb and hasnt changed since.
So my question is what can be done, 2 engineer visits now and haven't even got close to the minimum speed we were told we would get.
Edit: just realised my upload speed has dropped from 2mb down to 1.2mb, haven't seen it drop below 2 until now.
Re: Low fibre speed
on 04-10-2017 10:09 PM - last edited on 05-10-2017 1:43 AM by Mav
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Product name: Plusnet Hub
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 12/09/17
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 06:26:50
6. Data rate: 1265 / 11330
7. Maximum data rate: 1265 / 9787
8. Noise margin: 5.8 / 4.9
9. Line attenuation: 9.7 / 23.2
10. Signal attenuation: 9.7 / 18.0
11. Data sent/received: 1.2 GB / 25.9 GB
13. 2.4 GHz Wireless network/SSID: [Removed]
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: [Removed]
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Seems to be getting worse, hasn't been this low before...
Moderator's note by Mike (Mav): Personal information removed from a public forum.
Re: Low fibre speed
05-10-2017 1:22 PM
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Re: Low fibre speed
06-10-2017 10:10 AM
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Re: Low fibre speed
07-10-2017 12:28 PM
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Re: Low fibre speed
07-10-2017 6:19 PM
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When was the last time Plusnet added anything to your ticket?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Low fibre speed
07-10-2017 6:22 PM
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Re: Low fibre speed
07-10-2017 10:29 PM
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My speed has also dropped from 77mbit to 20mbit this evening. Is there a wider problem?
Re: Low fibre speed
07-10-2017 10:31 PM
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Re: Low fibre speed
07-10-2017 11:01 PM
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Re: Low fibre speed
09-10-2017 10:25 AM
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Re: Low fibre speed
09-10-2017 2:32 PM
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Is this a new Plusnet policy? Ignore customers asking awkward questions and hope they give up and go away?
@martyn90125 If you use Facebook or Twitter you could try posting on one of those as the more public platform seems to get more prompt attention!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Low fibre speed
09-10-2017 2:38 PM
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Re: Low fibre speed
09-10-2017 4:51 PM
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Re: Low fibre speed
10-10-2017 1:26 PM
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