Low fibre speed
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- Re: Low fibre speed
Low fibre speed
13-09-2017 11:13 AM
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Here are my stats.
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ71905766
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 12/09/17
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 07:42:14
6. Data rate: 1149 / 11726
7. Maximum data rate: 1149 / 11884
8. Noise margin: 5.8 / 6.3
9. Line attenuation: 9.7 / 23.3
10. Signal attenuation: 9.7 / 18.1
11. Data sent/received: 82.1 MB / 2.2 GB
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Re: Low fibre speed
13-09-2017 12:09 PM
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Hi there,
I've just been looking into this and line tests are pointing towards a fault.
The best thing to do is report that with us over at http://faults.plus.net
Feel free to drop a reply back here when you have so that we can follow things up.
Re: Low fibre speed
13-09-2017 2:49 PM
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What should I do?
Re: Low fibre speed
13-09-2017 3:01 PM
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Re: Low fibre speed
13-09-2017 3:34 PM
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Re: Low fibre speed
13-09-2017 3:53 PM
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Thanks
Re: Low fibre speed
13-09-2017 5:48 PM
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Moderator's note:
A duplicate post was released from the Spam Filter and removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Low fibre speed
14-09-2017 5:15 PM
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Sorry about the questions in the troubleshooter. It's a bit out dated for fibre accounts.
Thanks for raising the fault.
Can you plug your router into the test socket as explained here and let us know when you've done that?
Re: Low fibre speed
14-09-2017 5:36 PM
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Re: Low fibre speed
14-09-2017 5:51 PM
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Line tests are now detecting a potential fault on the line. I've reported that through to Openreach.
We'll keep you updated via this ticket when we have more info.
Re: Low fibre speed
14-09-2017 6:02 PM
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Re: Low fibre speed
14-09-2017 10:48 PM
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Re: Low fibre speed
18-09-2017 6:56 PM
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Re: Low fibre speed
19-09-2017 12:38 PM
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Re: Low fibre speed
20-09-2017 10:02 AM
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