cancel
Showing results for 
Search instead for 
Did you mean: 

Low fibre extra speed

Adcurtis93
Newbie
Posts: 2
Registered: 22-04-2016

Low fibre extra speed

Hi, ever since i have been a customer with plus net i keep having really low connection speeds (19.7 mbps) to be precise, i have raised a query approx a week ago but still nothing has changes.. i am using a wired connection and have done multiple speed tests with your own tool and the bt wholesale test, i am only getting a fraction of the speeds i should be. I hope something can be done about this issue as i am paying for a service i am clearly not getting. Regards
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: Low fibre extra speed

I'm just looking into this for you now.

[EDIT]

Can you try it in the next 15 minutes?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Adcurtis93
Newbie
Posts: 2
Registered: 22-04-2016

Re: Low fibre extra speed

I will try it again this evening after work. Thanks