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Low download speed

Newbie
Posts: 3
Registered: ‎15-12-2020

Low download speed

My current plan has a minimum guaranteed speed of 57.7mbps but when I do a speedtest I only get around 20 or even less. I have got a replacement hub one and that fixed it for a few days but my speeds are now back to being a third of what I'm supposed to get. Could you do a line test to see if there is a problem with the line because I can't think of anything else that could be causing it.

1 REPLY 1
Newbie
Posts: 3
Registered: ‎15-12-2020

Re: Low download speed

also restarting the router seems to fix the problem for a couple of days before the problem comes back again