Low download, high upload
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06-08-2021 9:47 AM
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Hi,
As mentioned in title, upload is fast but download is a crawl. I've reset the router, done some local tests and can't identify anything. It was fine last night.
This test was not conclusive and further testing is required. This might be useful for your Broadband Service Provider to investigate the fault. Note:An error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the upstream test is acceptable for you service. Please re-run the test if you require this additional information.
Fixed! Go to the fix.
06-08-2021 10:00 AM - edited 06-08-2021 10:03 AM
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When you say that you've reset the hub do you mean a full factory reset? It sounds like your hub has lost its Plusnet credentials. Try this:
- Try a factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
- Leave it 10 minutes or so and see if that fixes it,
If that doesn’t work:
- Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
- On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@plusdsl.net then it hasn’t configured itself.
- Remove the DSL cable.
- Change the username to your account username in the form <username>@plusdsl.net.
- Enter your account password.
- Plug the DSL cable back in.
- If it doesn’t try to connect select Connect (again you may need to look through he pages to find it).
If that doesn’t work.
- Contact Plusnet
Moderator and Customer
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Re: Low download, high upload
06-08-2021 10:04 AM - edited 06-08-2021 10:04 AM
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Removed as duplicate of above
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If it fixed it click 'This fixed my problem'
Re: Low download, high upload
06-08-2021 10:05 AM - edited 06-08-2021 10:06 AM
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@GuyInShades Have you checked that you have the correct username set in the router, if it is setup@plusdsl.net it can cause this low speed.
Edit @Baldrick1 got there first. 🙄
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