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Low download, high upload

Posts: 3
Registered: ‎01-09-2019

Low download, high upload


As mentioned in title, upload is fast but download is a crawl. I've reset the router, done some local tests and can't identify anything. It was fine last night.


Summary of Performance Test
Friday 6 August 2021 | 9:40:3
8 Ms
1.72 Mbps
18.16 Mbps
Advance Test
Download Test
Download speed achieved during the test was 1.72 Mbps
For your connection, the acceptable range of speeds is 40 - 66.05 Mbps
IP Profile for your line is 66.05 Mbps
1.72 Mbps
66.05 Mbps
Upload Test
Upload speed achieved during the test was 18.16 Mbps
IP Profile for your line is 20 Mbps
18.16 Mbps
20 Mbps
Summary Advanced Test

This test was not conclusive and further testing is required. This might be useful for your Broadband Service Provider to investigate the fault. Note:An error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the upstream test is acceptable for you service. Please re-run the test if you require this additional information.

Please close the window using 'CLOSE' button and contact your Broadband provider for further assistance with these results.
Please visit the "SpeedTest Guidance" if you'd like more information to understand the test results.
Kind regards,
Seasoned Hero
Posts: 7,647
Thanks: 3,413
Fixes: 235
Registered: ‎30-06-2016

Re: Low download, high upload



When you say that you've reset the hub do you mean a full factory reset? It sounds like your hub has lost its Plusnet credentials. Try this:

  1. Try a factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
  2. Leave it 10 minutes or so and see if that fixes it,

If that doesn’t work:

  1. Log in to the hub by putting in the address field of your web browser.
  2. On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s then it hasn’t configured itself.
  3. Remove the DSL cable.
  4. Change the username to your account username in the form <username>
  5. Enter your account password.
  6. Plug the DSL cable back in.
  7. If it doesn’t try to connect select Connect (again you may need to look through he pages to find it).

If that doesn’t work.

  1. Contact Plusnet
Posts: 27,031
Thanks: 5,357
Fixes: 1,341
Registered: ‎11-01-2008

Re: Low download, high upload

Removed as duplicate of above Smiley

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Seasoned Champion
Posts: 1,791
Thanks: 774
Fixes: 39
Registered: ‎07-07-2009

Re: Low download, high upload

@GuyInShades  Have you checked that you have the correct username set in the router, if it is it can cause this low speed.

Edit  @Baldrick1  got there first. 🙄