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Low connection speed on Fibre

biggles001
Rising Star
Posts: 88
Thanks: 5
Fixes: 1
Registered: ‎25-10-2015

Low connection speed on Fibre

Only getting 5.99Mbps Download and 6.25 Mbps Upload on a fire connection when connection speeds should be 20-28.46Mbps and 10Mbps respectively..This situation has been oing on for a number of months.Please help.

8 REPLIES 8
jab1
Legend
Posts: 16,815
Thanks: 5,339
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Registered: ‎24-02-2012

Re: Low connection speed on Fibre

Have you reported it previously? If so, what has been the response?

John
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Low connection speed on Fibre

Hi @biggles001, thanks for getting in touch and I'm sorry to hear you've ben seeing speed issues as of recent. When checking your connection from this side currently I can see we're currently seeing the full 40Mbps download and 10Mbps upload currently reaching your router.
Can I ask then, is the device you're seeing the lower speeds on wireless? I ask as wireless issues or interference could very well explain why we're seeing the speeds getting to the router fine but may be why you're having issues trying to replicate that same performance on your devices.
If it is solely wireless where you've been seeing the speed issues then I'd recommend going through the guide below on how best to optimise your wireless settings to best suit your property and surrounding area which should help.
 

The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app called wifi analyzer which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.
 

1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
 

 2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
 

 3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices  to for a stronger signal.  
(When deciding which device goes on what frequency keep in mind that the 5GHz is designed for close range stationary devices and standard 2.4GHz the one which gets the wireless around your property further.)
 

4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.
 

5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.
 

Let us know how it goes.

 

biggles001
Rising Star
Posts: 88
Thanks: 5
Fixes: 1
Registered: ‎25-10-2015

Re: Low connection speed on Fibre

Thanks John,I didn't report the problem as I thought it might be to do with the WIP.

jab1
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Posts: 16,815
Thanks: 5,339
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Registered: ‎24-02-2012

Re: Low connection speed on Fibre

Don't quite follow that comment, @biggles001 , but it needs some investigation. Did @BD 's suggestion help?

John
biggles001
Rising Star
Posts: 88
Thanks: 5
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Registered: ‎25-10-2015

Re: Low connection speed on Fibre

Thanks for the advice Ben,I have now investigated and found the problem is to do with the router which is a TP-Link model.By putting my Hub into the equation speed improves dramatically.I will change the channel,and see if there is one that will improve it on the TP-Link.My basic headache is finding a wall hung router,due to space limitations.

Colin

biggles001
Rising Star
Posts: 88
Thanks: 5
Fixes: 1
Registered: ‎25-10-2015

Re: Low connection speed on Fibre

Work in progress by Openreach and installing new fibre cables and connections,sorry..Limited space for the router in it's present location,and connecting to phone line and WPA.

jab1
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Posts: 16,815
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Low connection speed on Fibre

OK - makes sense now.

John
biggles001
Rising Star
Posts: 88
Thanks: 5
Fixes: 1
Registered: ‎25-10-2015

Re: Low connection speed on Fibre

Success,having followed the advice given here,things have improved,and I am getting more than 30Mbps download and 8Mbps upload,achieved by changing,and experimenting with different channels.Thank you everybody.