Low bandwidth
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Low bandwidth
Low bandwidth
26-02-2019 9:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi - Ive been a Plusnet customer for years with regular broadband. In December we upgraded to Fibre as we were on a slow but stable 8mb broadband connection - so now were are on Fibre.
We keep having issues with connection dropping, even when all devices have strong wifi. For example:
Netflix: Keep getting 'Low bandwidth' message
Mobiles/Ipads: All devices have full wifi, but get lots of issues with 'no connection' message in eg Youtube
What is the solution here as our service we more usable on our old ADSL 8mb connection than fibre.
To be clear this is all using wireless devices, but all devices have been measured with full to strong wifi.
Thanks
Steve
Re: Low bandwidth
26-02-2019 10:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums
Firstly, assuming its a PN Hub One, click the following - http://192.168.1.254/index.cgi?active_page=9105 - and select no under for the sync to 2.4GHz
Then add something like 5-GHz to the SSID
I'd also suggest adding the same to the wireless key
The above will then give you 2 separate wifi channels and clearly you'd need to reconnect to to this 'new' one. Having said that, none of our devices use the 5GHz spectrum as we find it very unreliable.
The other thing is, assuming you hubs firmware is 4.7.5.1.83.8.259 (bottom of every hub page) there is a known issue with certain devices. PN can push a newer version but they'd need to read your post first (as it's on a manual basis atm).
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page