Low Sync Speed

[#1]

Hi,

Currently have an issue with the phone as it's permanently engaged, can however dial out without an issue.

I switched from Sky to Plusnet on the 18th September and am not receiving the speeds expected. My estimated line speed is 69Mbps but I'm not getting close to that...

I've ran BT's speed test three times (direct connection to router) and also have my line stats....

Run 1:

Download Speed (Mbps): 53.66
Upload Speed (Mbps): 15.30
Ping Latency(ms): 22.25

Run 2:

Download Speed (Mbps): 53.64
Upload Speed (Mbps): 15.24
Ping Latency(ms): 20.13

Run 3:

Download Speed (Mbps): 53.65
Upload Speed (Mbps): 13.98
Ping Latency(ms): 21.50

  ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
   Running Mode            :      17A       State                : SHOWTIME
   DS Actual Rate          : 57704000 bps   US Actual Rate       : 18906000 bps
   DS Attainable Rate      : 56171336 bps   US Attainable Rate   : 18906000 bps
   DS Path Mode            :        Fast    US Path Mode         :        Fast 
   DS Interleave Depth     :        1       US Interleave Depth  :        1 
   NE Current Attenuation  :       18 dB    Cur SNR Margin       :        5  dB
   DS actual PSD           :     7. 6 dB    US actual PSD        :    13. 7  dB
   NE CRC Count            :       26       FE CRC Count         :       44
   NE ES Count             :        9       FE  ES Count         :       24
   Xdsl Reset Times        :        0       Xdsl Link  Times     :        1
   ITU Version[0]          : b5004946       ITU Version[1]       : 544e0000
   VDSL Firmware Version   : 05-07-06-0D-01-07   [with Vectoring support] 
   Power Management Mode   : DSL_G997_PMS_L0 
   Test Mode               : DISABLE 
  -------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       24 dB    Far SNR Margin       :        6  dB
   CO ITU Version[0]       : b5004244       CO ITU Version[1]    : 434da48c
   DSLAM CHIPSET VENDOR    : < BDCM >
> vdsl status more
  ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
                  Near End        Far End    Note
 Trellis      :      1               1
 Bitswap      :      1               1
 ReTxEnable   :      0               0
 VirtualNoise :      0               0
 20BitSupport :      0               0
 LatencyPath  :      0               0
 LOS          :      0               0
 LOF          :      0               0
 LPR          :      0               0
 LOM          :      0               0
 SosSuccess   :      0               0
 NCD          :      0               0
 LCD          :      0               0
 FECS         :   1150            1788 (seconds)
 ES           :      9              24 (seconds)
 SES          :      0               0 (seconds)
 LOSS         :      0               0 (seconds)
 UAS          :     30            5177 (seconds)
 HECError     :      0               0
 CRC          :     26              44
 RsCorrection :      0               0
 INP          :      0               0 (symbols)
 InterleaveDelay :      0               0 (1/100 ms)
 NFEC         :    254             255
 RFEC         :     14              16
 LSYMB        :   5030            15464
 INTLVBLOCK   :    127             255
 AELEM        :      0            ----

Is there anything obviously wrong on here?

I did have a engineer visit scheduled for Tuesday, however, I cancelled it as the phone started working again, but now it's not. Think I should re-schedule one...

[#2]

Hi, 

I've just taken a look at your account and can see we've arranged for an engineer to come and see you tomorrow. 

I hope that gets the problem fixed but do post back here if not or if we need to follow up on anything for you. 

[#3]

Openreach have visited and found no faults.

The issue with the phone being constantly engaged is down to the porting of the phone number itself I'm told.

[#4]

Thanks a lot for the update, a lot of speed and disconnection faults we see around this time of year can be weather related. As things are looking more clement across a lot of the UK today are things any better with your speeds?