cancel
Showing results for 
Search instead for 
Did you mean: 

Low Line Speed

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 17,622
Thanks: 5,514
Fixes: 934
Registered: ‎21-04-2017

Re: Low Line Speed

If you don't have a test socket, you'll probably have a couple of options. Either, hire a qualified electrician to investigate the internal wiring further, or reply to this ticket and we'll arrange an engineer.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Community Veteran
Posts: 5,435
Thanks: 626
Fixes: 25
Registered: ‎10-06-2010

Re: Low Line Speed


@MatthewWheeler wrote:

Our tests are detecting a 'bridge tap' which normally points towards faulty internal wiring.

Have you been able to connect to the test socket?


A bridge tap is not really "faulty" wiring - it's the presence of perfectly fine unfiltered extension wiring. There's nothing wrong with the wires themselves.

If the sockets are connected one to another in a chain, which is unlikely if they're old, then there is no bridge tap when you connect the modem to the last socket at the end of the chain.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 17,622
Thanks: 5,514
Fixes: 934
Registered: ‎21-04-2017

Re: Low Line Speed

Thanks for the clarification ejs

@SHB - I've replied to your ticket

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Hooked
Posts: 8
Registered: ‎13-05-2017

Re: Low Line Speed

Can i also note that my sync speed is currently 43.6 Mb yet every speedtest i do only shows me getting about 22 Mb. Why is this the case. I used to have at least 40 Mb when my sync speed was at this amount but for some reason the sync speed is inaccurate now.

Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Low Line Speed

I can't see any obvious reason for that, is that over a wired connection?

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.