cancel
Showing results for 
Search instead for 
Did you mean: 

Low Fibre Speed

nacktarn
Hooked
Posts: 8
Registered: ‎05-10-2016

Low Fibre Speed

Hi, since yesterday my Fibre Plusnet went down from over 60mb/s to around 10mb/s. 

Is it that because of the notice on service status?

I live in Rugby, Eeast Midlands

 

3 REPLIES
ajsuk
Newbie
Posts: 2
Registered: ‎05-10-2016

Re: Low Fibre Speed

hi, same here i tryed yesterday spent 2hrs on chat trying to resolve this also tryed to phone but there automated system wasnt allowing to go through to faults?give up in the end as i was busy.just tryed speed test again and at 13 upload and 13 download i am on 76 fibre. also rugby  

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Low Fibre Speed

@nacktarn

Is it that because of the notice on service status?

No. The MBORC issues won't cause your broadband to have issues, it's there to inform you that issues may take longer than normal to resolve.

Have you been through any troubleshooting and reported this to us?

 

@ajsuk

 

I'd advise getting this reported to us as a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ajsuk
Newbie
Posts: 2
Registered: ‎05-10-2016

Re: Low Fibre Speed

hi chris,  thanks for the link and now submitted as  fault. I have limited time at the moment spent ages trying to find that link. cheers