cancel
Showing results for 
Search instead for 
Did you mean: 

Low Download Speeds

gcpatty
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-08-2017

Low Download Speeds

Hi there,

We've been having some real problems with our download speeds and they have consistently been way below the minimum guaranteed speed of 65Mb and barely reaching 30Mb and hovering around standard non-fibre speeds. We were wondering if there is perhaps something causing these issues and would like you guys to help us out with our issues.

Many thanks!

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 571
Thanks: 115
Fixes: 19
Registered: ‎22-01-2018

Re: Low Download Speeds

Hello @gcpatty

Sorry to hear you are experiencing problems with your speed. I checked it from our side and everything seems to be working as we'd expect. Can you advise if the speeds you are seeing are solely on wireless connections, or wired connections also?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
gcpatty
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-08-2017

Re: Low Download Speeds

Hi there,
Thanks for your reply. It's solely wireless connection that we use.
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 647
Thanks: 174
Fixes: 26
Registered: ‎11-01-2018

Re: Low Download Speeds

Hi @gcpatty

 

Thanks for the confirmation.

 

Have you had the opportunity to review our wifi troubleshooting here?

 

Out of interest, do you have the facility to perform a speed test on a wired connection as a comparison?

 

Kind regards,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team