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Low Download Speeds

Highlighted
Hooked
Posts: 7
Thanks: 1
Registered: ‎30-08-2017

Low Download Speeds

Hi there,

We've been having some real problems with our download speeds and they have consistently been way below the minimum guaranteed speed of 65Mb and barely reaching 30Mb and hovering around standard non-fibre speeds. We were wondering if there is perhaps something causing these issues and would like you guys to help us out with our issues.

Many thanks!

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 1,199
Thanks: 231
Fixes: 51
Registered: ‎22-01-2018

Re: Low Download Speeds

Hello @gcpatty

Sorry to hear you are experiencing problems with your speed. I checked it from our side and everything seems to be working as we'd expect. Can you advise if the speeds you are seeing are solely on wireless connections, or wired connections also?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
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Hooked
Posts: 7
Thanks: 1
Registered: ‎30-08-2017

Re: Low Download Speeds

Hi there,
Thanks for your reply. It's solely wireless connection that we use.
Thanks
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Low Download Speeds

Hi @gcpatty

 

Thanks for the confirmation.

 

Have you had the opportunity to review our wifi troubleshooting here?

 

Out of interest, do you have the facility to perform a speed test on a wired connection as a comparison?

 

Kind regards,

 

Dave