Lots of late and dropped packets

[#1]

Hi I'm having problems with late and dropped packets. It occurs regardless of router used, computer and connection type.

My latest test is using an ethernet cable as the only thing connected to the router. The router is connected to the master socket (with integrated filter). The test summary is as follows (full results as csv attached):

Total Packet Loss: 2.05%
Upload Packet Loss: 2.05%
Download Packet Loss: 0.00%
Late Packet Rate: 8.82%

Average Latency: 121.70ms
Average Jitter: 31.94ms

Test Settings:
Duration: 180 seconds
Frequency: 15 pings/second
Average Size: 220 bytes
Acceptable Delay: 200ms

Line stats

Data rate:

20.00 Mbps / 80.00 Mbps

Maximum data rate:

25910 / 84198

Noise margin:

9.5 dB / 6.4 dB

Line attenuation:

16.4 dB

Signal attenuation:

10 dB / 16.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Can you help please?

thanks

Kate

[#2]

Same here. Up to 25%