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Losted Connection Rebooting 20 times a day

thebeemanuk
Newbie
Posts: 1
Registered: 12-03-2018

Losted Connection Rebooting 20 times a day

Have just switched to plusnet from day one i have had a problem connecting to the internet and email.

I can stream TV Ok with my NOW tv box without a problem all the time even when im unable to browse the web on any device.
I have tried connecting with only one device at a time to see if there is a problem there. I have replaced all cables and filters with out a solution.

im having to reboot the hub  every 15 to 20 minutes to reconnect some day 20 to 30 times its driving me mad
Last week was the only good week i have had up to press with 7 days of uninterrupted connection.

I logged it as a fault they ran there tests and to me it was OK but its not

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Losted Connection Rebooting 20 times a day

Hi @thebeemanuk welcome to the Forums.

 

I am sorry to hear you're having issues with the connection. Is this happening over both wired and wireless?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team